Paul Gemmel is professor of Service and Healthcare Management at the Faculty of Economics and Business administration of the Ghent University and Senior Research Fellow at the Vlerick Business School, both located in Belgium. He is head of the department Marketing, Innovation and Organisation of the Faculty of Economics and Business Administration, and associated member of department of Public Health and Primary Care of the Faculty of Medicine and Health Sciences, both at the Ghent University. He is the program director of the Master of Science in Management and Policy of Healthcare at the Faculty of Medicine and Health Sciences.
He is co-founder of the Center of Service Intelligence (CSI) and the Health Care Management Research Center, both of the Ghent University, and of the MINOZ research center for Hospital Management at the Vlerick Business School.
He studied one year at the Business College of the Arizona State University (US) (1992) and did research sabbaticals at the Tilburg University (The Netherlands, 2014 ), CTF service research center at Karlstad University (2016) and the HEC Montreal (Canada, 2014 and 2016).
In his research, he combines service management and operations management to better understand the relationship between the design of the service delivery system and the customer experience, more particularly in healthcare. He supervised and is supervising several PhDs financed in different ways. He did several projects with service managers in banking, facility service, manufacturing, healthcare and public firms. He participates in innovation projects such as the use of RFID in healthcare processes and in healthcare management projects for the Flemish and Federal Government.
He has published in business and management journals. He is co-editor of and co-author of different chapters in several books such as ‘Service Management voor Zorgorganisaties’ (Die Keure) and Strategisch Management voor Gezondheids- en Welzijnsorganisaties (Lannoo Campus).